Salon Policies & Terms Of Service

Appointments

I use appointment scheduling software to manage my schedule, provide automated email confirmations and reminders, and day-of text messaging with your permission. My schedule fills up quickly, so please schedule your appointment 2-3 months in advance of the day you want to come in.

Confirmation and Reminder Emails

Please check your inbox for an automated email confirmation from Schedulista upon booking, If you did not receive a confirmation email, check your spam folder. If you did not receive a confirmation email, you may have entered an invalid email address or failed to complete your booking. You will also receive a reminder email two days before your scheduled service.

Rescheduling

You may cancel your appointment up to 24 hours before your scheduled service using the link in the confirmation email. To reschedule, you will need to cancel your existing appointment, and then book a new appointment.

Late Cancellations & No-Shows

Any appointment that is no-showed or cancelled within 24 hours of the scheduled service, will be charged 100% of the service booked to the credit card on file. If the credit card on file is declined, you will be invoiced. You will not be permitted to book a new service until your late cancellation or no-show fee has been paid.

Service Changes

If services are reduced or dropped during your scheduled appointment, you may still be charged for the booked or dropped service(s).

Time Management

I pride myself on being efficient and on-time with each and every client. If you are running more than 10-minutes late, I may not be able to perform your scheduled service. Please text me if you are running late. As a courtesy to you, I will endeavor to do the same.

Communications

Please do not call, email or text to obtain general information that is readily available on this website. I have designed this website to answer all common questions about my services, including pricing, service descriptions, and professional product links. I do not provide services that are not listed on this website. The best way to reach me regarding an existing appointment is by text. If you are a new client, please schedule a consultation before your first service.

Health & Safety Protocols

Sick Policy

If you are feeling ill for any reason, please reschedule your appointment. If you need to cancel the night before or morning of your appointment due to illness, please text me immediately to avoid a late cancellation fee. If you show up to an appointment with any symptoms of illness (coughing, sneezing, runny nose, fever, chills, etc.) you may be asked to reschedule your service and pay a late-cancellation fee.

Public Health & Safety

  • I adhere to ALL barbering and cosmetology health and safety protocols, and will do everything in my power to protect your health, safety and welfare during your service, including rescheduling your service if I don’t feel well.

  • Before beginning your service, I will wash or sanitize my hands and request that you do the same.

  • As long as Covid-19 or other airborne illnesses pose a threat to our community health, I will continue to wear a face mask while performing services. You are welcome to do the same, as I’m now an expert at working around ear-loop style face masks.

  • When weather permits, I will keep the windows open for plenty of fresh air circulation.

Retail & Product Exchanges

In addition to having a small selection of retail products available for sale in the salon, I have researched and established affiliate relationships with companies that I trust to provide you with clean beauty product recommendations. If you are not happy with a product that you purchased in the salon, I am happy exchange it for something else within one week of purchase. Exchanges must be at least 85% full. If you have clean beauty products that are lightly used, that you no longer want, you may bring them to the salon and I will donate them to a Bay Area Homeless Shelter on your behalf.

Waitlist Requests

You must have a future appointment scheduled to be added to a waitlist. When scheduling your future appointment, you may use the comment box to request that you be added to a waitlist for earlier days/times. If I happen to get a cancellation in the window of time that you have specified, I will text you.

Gift Cards/Certificates

Gift cards are non-refundable and not redeemable for cash. I do not accept gift cards or certificates issued by other salons. Electronic Gift Cards are available for purchase for yourself or to send by email to someone else. Please use gift cards within 1 year of purchase.

Thank you for trusting me with your hair. I look forward to serving you.